Description:
Site reliability engineers (SREs) are responsible for many administrative tasks, often splitting their time between reactive ops work and special projects. To ensure teams do not become overloaded, SREs may be transferred to a team in order to prevent or help mitigate overload.
In this course, you will learn how to deal with operational overload. You’ll start by examining ops mode, which is an approach used to ensure services are properly maintained and optimized. You’ll discover factors that contribute to team morale and stress. In addition, you will outline emergency planning strategies and best practices, as well as learn how to categorize emergencies and prepare detailed emergency plans.
Next, you’ll explore how knowledge sharing relates to emergency preparedness, the key to writing successful postmortems, the importance of service level objectives, and how an appropriate level of detail is required to properly explain your findings.
Lastly, you’ll discover the key factors and attributes of successful teams. You'll examine a team-first approach and differentiate between questioning techniques such as open/closed, funnel, probing, and leading.
Target Audience:
Duration: 00:56
Description:
To ensure and maintain a system's functional state, site reliability engineers (SRE) must learn how to identify, calculate, and manage a system's operational load, which generally falls into three categories: ongoing operation activities, tickets, and pages.
In this course, you'll explore these categories in detail. You'll start by outlining methods for managing operational loads at the team level and using support ticketing systems and service level objectives.
Next, you'll investigate 'toil,' a term used to describe the operational work associated with running and maintaining a production service. You'll outline steps for identifying, calculating, and eliminating toil and examine the adverse effects toil can have on a team.
Additionally, you'll outline how to work with interrupts and distinguish between crucial metrics used for managing them. Lastly, you'll identify the human element factors to consider when dealing with interrupts, including efficiency, distractibility, and respect.
Target Audience:
Duration: 00:55