Description: Microsoft Dynamics CRM 2013 is a Customer Relationship Management application that you can use to automate and improve your organization's customer service. In this course, you will learn how to configure and use the customer service module including creating and managing service cases, implementing a knowledge base, complex service scheduling, and management of contracts and service level agreements.
Target Audience: Individuals who plan to use, implement, or support the Microsoft Dynamics CRM 2013 service module in their organization
Duration: 02:56
Description: Microsoft Dynamics CRM 2013 Marketing Module is a Customer Relationship Management application that enables you to automate the marketing process. In this course, you will learn how to configure and use the marketing module including detailed campaign management, importing data, and managing data quality.
Target Audience: Individuals who plan to use, implement, or support the Microsoft Dynamics CRM 2013 marketing module in their organization
Duration: 02:15
Description: Microsoft Dynamics CRM 2013 is a Customer Relationship Management application that makes it possible to automate much of the sales process. In this course, you will learn how to configure and use the sales module including sales pipeline management, sales order processing, managing the product catalog, measuring performance through metrics and goals, and various ways to create reports.
Target Audience: Individuals who plan to use, implement, or support the Microsoft Dynamics CRM 2013 sales module in their organization
Duration: 02:27
Description: Microsoft Dynamics CRM 2013 is a Customer Relationship Management application with an in-built platform designed to facilitate it being customized and extended to meet a broad range of requirements. In this course, you will get an introduction to the system navigation and basic features. The course also teaches you how to work with the Microsoft Dynamics CRM 2013 Outlook Client, various ways to automate business processes, integrating your e-mails with CRM 2013, and creating your own custom queries using advanced find.
Target Audience: Individuals who plan to use, implement or support Microsoft Dynamics CRM 2013 and the CRM 2013 Outlook Client in their organization.
Duration: 02:41