Description:
In this course, you'll explore IT support levels that can be structured to provide appropriate technical support and the skills required by traditional Support Engineers to play the role of a Cloud Support Engineer. Next, you'll look at the phases of the Cloud Adoption Framework that you need to follow to manage support services for Cloud. You'll learn about the Cloud Decision Support Framework, which you can adopt to define application migration processes, as well as the concept of Cloud Affinity Assessment. You'll move on to explore how to evaluate drivers and inhibitors of cloud adoption and the metrics that you can use to score potential solution candidate. You'll examine multi-cloud use cases that need to be considered to define support strategy and support levels and the Technical Support Services Guidelines for managing support for GCP resources. Finally, you'll learn how to create a support case, select the severity for AWS resources, and create new support requests from the Azure Portal.
Target Audience:
Duration: 00:49
Description:
In this course, you'll explore the competitive advantage of cloud computing, the features of various types of virtualization implemented in the cloud, and the hypervisors that are used by popular public cloud providers. You'll examine how to choose the right cloud service model and the SaaS Enablement Framework components that can be used to build, manage, and deliver SaaS solutions. Next, you'll learn how to select the right cloud deployment model, create AWS HVM Linux AMIs, and manage custom deployment configuration on AWS. Finally, you'll look at how to deploy applications to Azure VMs, configure resource deployments with GCP Deployment Manager, and create Network File Systems on public clouds.
Target Audience:
Duration: 01:07