Description: While it's best to get personally fit for dealing with difficult people – that is, managing your own emotions and using self-management techniques – there are also interpersonal strategies and skills you need when working on a team with difficult people.
In this course, you’ll learn strategies for managing difficult people that involve redirecting their behavior toward your work goals. You’ll discover ways of working together effectively with negative people by giving appropriate feedback when needed. You’ll also learn how to make your collaboration work with difficult people more productive by managing conflicts professionally.
Target Audience: Individuals who want to develop or refresh their communications skills when working with difficult people
Duration: 00:31
Description: It would be easy to say that to deal with difficult people you should be tolerant and accept people's differences. This sounds nice, and might work in the short term, but if you are working with people you find difficult and you expect to be working with them for some period of time – you are better off learning how to respond and relate to them. The approach you use depends on the person, the situation, and your willingness to build and blend skills as needed. Dealing with difficult people requires that you first learn how to manage yourself with them. This means being self-aware and practicing self-management. It also means tuning into the feelings and emotions of others, however difficult it might be. When you know what triggers you and how you typically react, you can build skills to help make your interactions with others more productive. This is emotional intelligence, and if you build this capacity, you will be able to deal more effectively with many difficulties in life (including other people)!
Target Audience: Individuals who want to develop or refresh their communications skills when working with difficult people
Duration: 00:31
Description: Anything taken to an extreme can be a liability, including human behavior. While confident, cautious, or energetic people can be perfectly tolerable in small doses when working together, they can also be annoying or problematic when their behavior is over-the-top. Then there are people who are just plain negative – their glasses are always "half empty". While occasional griping is acceptable when working on a team, the behavior of negative people can eventually wear you down. To ensure successful communication and collaboration in the workplace, it’s vital you develop the skills needed for managing difficult people.
In this course, you'll learn about the four types of difficult people: dominant-controlling, analytical-obsessive, expressive-impulsive, and skeptical-negative. You’ll also discover techniques for dealing with difficult people, and for managing your own emotions.
Target Audience: Individuals who want to develop or refresh their communications skills when working with difficult people
Duration: 00:31